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Chapter 1: Global Client Issues

1 Global client computer version
Visit the official website of Hong Kong Intellectual Property Exchange www.hkipx.com )

2 Global customers mobile terminal (support Android, Apple) Download
Android download QR code
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Apple download QR code
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Chapter 2: Account Opening


1 Is there a time limit for opening an account?
A: you can open an account within 24 hours. Please log in to the official website to open an account. If you encounter any problems when opening an account, you can consult online customer service.

2 How do traders open accounts?
A: visit the official website:
www.hkipx.com Click "open an account" to enter the account opening process. Select personal registration or organization registration, fill in the relevant information as required. After successful submission, you can obtain the transaction account. Please save your account and password information.

3 Can you trade immediately after opening an account?
A: it can be transacted on the day of opening an account.

4 Can I deposit and withdraw money immediately after opening an account?
A: you can get in and out of the account on the same day.

5 Why do I get a wrong picture format when I upload it?
A: Hello, the image you upload must be in the image format. Other formats are not allowed. Please note that the size of the picture should not exceed 500kb. If it does, you can adjust the size by using tools such as Photoshop, screenshot, drawing, etc.

6 when prompted to register ID number, bank card number or mobile phone number occupied, what do you want to do?
Mobile phone number mobile phone mobile phone number mobile phone number can only be registered once, please fill in your real ID card number, bank card number and mobile phone number. If false writing false information will affect your access, if false fill in the phone number, will ring you receive the SMS notification; if prompted the phone number is occupied, indicating that the phone number has been registered.

7 Can I open an account?
A: institutions can open an account, log on to the official website of the Hong Kong Intellectual Property Exchange, enter the institution registration interface, submit relevant information as required, and obtain the trading account after registration.

8 Which clearing bank is designated by the exchange?
A: you can use any bank card to open an account. If you need to change the bank card according to the actual situation, please fill in the "dealer bank change application form" and submit it to customer service.

9 What should I do if I forget my account number or password after opening an account?
A: please open the trading platform, click the account opening member to log in, click "forget account number or" forget password ", and retrieve the password through the mobile phone verification code according to the prompt.

10 Over 65 years old customers, can't open online banking, can't transfer positions?
A: if it is the one that has opened online banking before, you can open an account, trade and transfer positions;
Previously did not open online banking, now most banks have no way to open, it is suggested that the original platform position transfer to others.

11 Login account "does not exist"?
A: the account number is wrong. Please re-enter it after checking. Please do not enter any blank. Or the registration has not been approved, and then log in to the account after receiving the audit SMS.

12 Account opening prompt script error?
A: open IE browser, navigate to the top of the browser to find the tool, and then find the Internet option from the tool options.
After entering the Internet properties window, switch from the general page to the Security page.
Next, we click the default level option under "security level for this zone" in the security options. Click "default level", and then press OK.
Programs finds and opens manage add ins. How to solve an error in the current page script? Open the "manage add ins (m)" and find some of the add ins we don't use and some we haven't seen before,Right click to disable it. 

How to solve the current page script error, a move to solve the fault. Return to re open a page, check whether the "current page script error" prompt window pops up.

Chapter 3: Common Problems of Transaction Mode

1 What is the process of brand licensing and selling mode?
A: application for Listing → Product Design → purchase → Listing and trading → commodity delivery and payment settlement.

2 How to apply for listing?
A: to apply for listing of products, relevant information should be submitted to the exchange. If the applicant is a natural person or institution, the exchange will conduct preliminary examination within 3 working days after receiving the application materials.

3 What are the scope of product listing?
A: the following laws and regulations allow the circulation of intellectual property products:
(1) Trademark brand; (2) copyright assets; (3) patent technology; (4) digital assets; (5) other intangible assets;

4 Can the result of listing application come out on the same day?
A: the time for the preliminary examination and the conditions for listing should be determined according to the actual situation of the product, and the possibility of delay is not ruled out.

Chapter 4: Common Problems of Deposit And Withdrawal

1 Is there a limit on the time of deposit and withdrawal?
A: time of deposit and withdrawal of trading system: working day time. Please be patient.

2 What is the way of cash in and out?
A:
Deposit:
(1) Log in to the online banking or mobile banking of the bank where your bank card is registered for transfer;
(2) Log in to the mall, click capital transfer, and select the mall trading system.
Gold payment:
(1) Log in to the mall, click capital transfer, and select the trading system to transfer to mall;
(2) Log in to the mall, click capital transfer, and select mall to bank.
We will complete the audit as soon as possible. Please wait patiently.

3 What is the deposit and withdrawal rate?
A:
Deposit charging standard: please refer to the announcement of charging standards of online banking of major banks for details;
Fee standard: please refer to the announcement of Hong Kong Intellectual Property Exchange for details.

4 What is the reason why the amount of deposit has not arrived?
A: there may be several reasons why the amount of deposit is not received:
1) The information you filled in when you opened a new account is incorrect.
2) The deposit time is the working day time, other time can not be paid.
3) You need to use the bank card filled in at the time of account opening registration for deposit, otherwise the amount of deposit cannot be received.
4) There is a delay in the inter-bank network. Please wait for a while.
If the above situation still can not solve your problem, please contact the official website online customer service.

5 The dealer submitted a withdrawal application, but the fund was not received in the bank card?
A: This is because the application is still waiting for examination. The Hong Kong Intellectual Property Exchange will check and confirm each withdrawal application with the bank. Generally, the withdrawal audit will be completed within three hours, and the bank can transfer the money after passing the audit. It is suggested that you log in to the online banking to query the details later. If the bank card does not have the fund, it will be rejected back to the mall. You can log in to the mall to inquire about the fund situation.

6 What is the maximum amount of money?
A: there is no limit on deposit, but customers can modify the daily limit of their bank card.

7 What is the minimum amount of recharge?
A: the minimum is 100 yuan.

8 What is the minimum amount of deposit?
A: the amount of deposit needs to be an integer.

9 What does success represent?
A: successful deposit means that the account has money and can be traded.

10 What does successful gold donation represent?
A: to withdraw money is to transfer all the funds in the account

Chapter 5: Common Problems of Subscription


1 How to apply?
A: please pay attention to the subscription announcement published on the official website of the Hong Kong Intellectual Property Exchange and the official wechat platform. Please prepare the corresponding capital incorporation fund before applying.

2 What is the subscription process?
A: please pay attention to the subscription announcement published on the official website of the Hong Kong Intellectual Property Exchange and the official wechat platform for the specific subscription methods and procedures.

3 Is there a time limit for subscription?
A: you can only apply during the trading hours on the day of application.

4 Can the purchase order be cancelled after submission of the subscription commission?
A: the order can be cancelled during the trading period on the day of purchase.

5 Is repeat purchase allowed for the same commodity?
A: for specific requirements, please refer to the announcement of the Hong Kong Intellectual Property Exchange.

6 Does a single account have a limit on applying for a capital ceiling?
A: please refer to the announcement for specific requirements.

7 How much is the subscription service fee?
A: please refer to the announcement on the official website of the Hong Kong Intellectual Property Exchange.

Chapter 6: Transaction FAQs

1 What are the trading hours of the Hong Kong Intellectual Property Exchange?
A: the trading hours of the Hong Kong Intellectual Property Exchange are:
Monday to Friday (except legal holidays), 9:00-12:00 am, 14:00-18:00 PM; customer service time: 9:00-18:00. If there is any adjustment, please pay attention to the announcement of the Hong Kong Intellectual Property Exchange.

2 Can you buy on the same day and sell on the same day?
A: buying on the same day can sell on the same day.

3 How is the maximum rise and fall stipulated?
A: if the order price is higher than the limit price or lower than the limit price, the system will prompt you that "the order price does not comply with the provisions of the Hong Kong Intellectual Property Exchange". Please order between the limit price and the limit price.

4 Is it possible to cancel an order that has not been closed?
A: orders that have not been closed can be cancelled. Log in to the trading client of the Hong Kong Intellectual Property Exchange to query the order of the day, and select the order to be cancelled to cancel the order.

5 Why hasn't the order been transacted?
A: after the order is entrusted successfully, you can wait for the transaction. If you are paying the order, wait for the seller to place the order; if you are selling the order, wait for the buyer to place the order. Order transaction follows the principle of price priority and time priority. Orders that are not closed on the day will automatically become invalid after closing.

6 How much is the transaction fee?
A: please refer to the announcement on the official website of the Hong Kong Intellectual Property Exchange.

7 What is the settlement currency of the trading system?
A: the settlement currency of the trading system is Hong Kong dollar.

8 What if you forget your password?
A: the password can be retrieved or modified in the client, mall and official website.

9 How to trade?
A: click the trading page, then click buy or sell, select the goods you want to buy or sell, fill in your trading price and trading volume, and then click confirm to buy or sell.

10 What is the best way to buy or sell at a low price?
A: if the price is advantageous, the transaction will be given priority.

Chapter 7: Common Problems In Settlement

1 What are the delivery methods of Hong Kong Intellectual Property Exchange?
A: the Hong Kong Intellectual Property Exchange does not provide delivery and delivery of goods. For specific delivery methods, please refer to the corresponding delivery transaction regulations of suppliers. Self Collection refers to that the dealer picks up the goods at the delivery warehouse designated by the supplier; logistics refers to sending the goods to the dealer by mail, and the dealer bears the logistics and insurance costs.

2 If you apply for delivery?
A: please log in to the designated official mall, click "pick up management" list of goods to be picked up, and submit the delivery application for approval. Review the delivery application according to the principle of time priority.

3 What is the time to apply for delivery?
A: pick up application room: Monday to Friday (except for national statutory holidays); if there is any adjustment, please pay attention to the announcement of the Hong Kong Intellectual Property Exchange.

Chapter 8: Related Definitions

1 What is a dealer?
A: dealers refer to investors who participate in the subscription and secondary market.

2 What are the selling price, subscription price and listing guidance price?
A:
Offering price: the false price used to calculate the commodity appraisal fee and listing fee in the spot sale mode of the exchange; the benchmark price used to calculate the listing fee in the artwork share model.
Subscription price: the price at which a dealer participates in the purchase.
Guidance price for listing: the guiding price for listing a commodity announced by the exchange shall be used as the benchmark price for calculating the rise and fall on the first day of listing. Generally, the offering price, the purchase price and the listing guidance price are consistent.

3 What are opening price, closing price, highest price, lowest price, latest price, rise and fall?
A:
Opening price: the first transaction price of a listed commodity on a trading day.
Closing price: the weighted average transaction price of a listed commodity in the last three minutes before trading stops on a trading day. The closing price is the benchmark price for the profit and loss settlement of the electronic trading contract held on the same day and the limit of the rise (decrease) range of the next trading day. If there is no transaction on the trading day, the closing price of the previous trading day shall be used.
Maximum price: the highest transaction price of a listed commodity on a certain trading day. Lowest price: the lowest transaction price of a listed commodity on a certain trading day. Latest price: the latest transaction price of a listed commodity.
Up and down: the difference between the latest price and the closing price of the previous trading day; if the difference is positive, it is up, and the difference is negative.

4 What is the Commission to buy, commission to sell, commission than, the difference?
A:
Entrusted purchase quantity: the quantity corresponding to the highest purchase price of a commodity, i.e. the quantity corresponding to a purchase.
Entrusted sales volume: the quantity corresponding to the lowest selling price of a commodity currently applied for, i.e. the quantity corresponding to a sale.
Commission ratio: ratio = (number of entrusted buyers - number of consigned sales) / (number of entrusted buyers + entrusted sellers) X100%, the number of entrusted buyers = the sum of the top five corresponding quantities of the highest declared purchase prices of a commodity, and the number of entrusted sales - the sum of the top five corresponding quantities of the lowest declared selling prices of a commodity.
Margin: the sum of the top five highest declared purchase prices of a commodity and the sum of the top five lowest declared selling prices of a commodity.


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